Returns

 

STANDARD RETURN POLICY

All purchases made after 12/11/19 are Final Sale and cannot be returned or exchanged.  For purchases made before 12/11/19, returns will be accepted through 12/31/19. 

We offer free shipping on U.S returns. See details below, browse our FAQs, or contact Customer Service.

Standard Return: For orders shipped within the United States

Start a Return

 International Returns: For orders shipped from outside the United States

For APO/FPO shipping address returns, please contact Customer Service at 1.877.535.8152 for assistance with your return or exchange.


DETAILS

  • Items should be unworn and include all original tags
  • All packaging (including original shoe boxes) should be included
  • You will be provided with a prepaid return shipping label (not available on items shipped to APO/FPO addresses or outside the U.S.)
  • Items should always be mailed back to ELEVTD, not to the manufacturer
  • Refunds are applied via the original payment method within 5 business days of receipt of the returned item at our warehouse. It can take an additional 2 - 10 business days to post to your account, depending on your credit card company/form of payment
  • Unfortunately, we cannot refund any expedited shipping costs applied to your original order

GET STARTED

Click Here to Use Your Email

  • Copy your shipping confirmation email
  • Follow instructions to make a return and you will be provided with a return shipping label

SEND IT BACK

Once You Receive Your Shipping Label:

  • Repackage unworn items exactly how you received them, including all original packaging: bags, tags, shoe boxes, etc.
  • Place everything in your return shipping box and use the return shipping label that was provided to you. (If you are using a return shipping label not provided by ELEVTD, please include the original packing slip with your return)
  • Take your sealed box to any UPS location or drop-off box

WE’RE ON IT

  • Once your returned item is received, we will email you a confirmation
  • We will process a refund in the form of your original payment

MAKE AN EXCHANGE

  • All exchanges must be made by phone. Call Customer Service at 1.877.535.8152
  • We will start processing a new order for your replacement item right away
  • You will receive a new order and a new shipping confirmation email
  • The purchase price of your replacement item will be charged once it ships
  • You will receive a refund for your returned item in the form of your original payment within 5 business days of receipt at our warehouse
  • If a promo code was used on an item that is being exchanged for the same item, just in a different size or color, the price paid for the new item will be exactly the same as for the original item, including any discounts

NEED ASSISTANCE?

Call: 1.877.535.8152 (7 days a week, 9 am – 9 pm ET);

E-mail: service@elevtd.com

 new